RedBrain LLC DBA Helios Consulting
Privacy Policy
Effective Date: January 25, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Helios Consulting ("we," "us," or "our") does NOT share customer opt‑in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt‑in data is kept strictly confidential.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt‑in records and timestamps for all communication channels (SMS, email, etc.)
Non‑Personal Information
IP address, browser type, and device information
Website usage patterns and analytics
Cookies and similar tracking technologies
Customer Communication
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected information to:
Provide and improve our services
Process transactions and payments
Communicate with you regarding inquiries, appointments, and service updates
Enhance website functionality and user experience
Maintain security and prevent fraud
Maintain records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support communications, and important updates.
Opt‑In & Consent
Messages are sent only after explicit opt‑in
Timestamped records of all opt‑ins are maintained
We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations
Opt‑Out Instructions
Reply STOP at any time to unsubscribe
A confirmation message will be sent, and no further messages will be delivered unless you re‑opt in
Opt‑out requests are processed immediately
Message Frequency & Content
Message frequency varies based on your interactions with us
Messages are directly related to requested services
Promotional content is only sent with explicit consent
Help & Support
Reply HELP for assistance or contact us at [email protected]
Customer support is available during regular business hours
Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T‑Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting services (such as customer service or SMS delivery providers) is permitted. All other use cases exclude text messaging originator opt‑in data and consent. We implement strict safeguards to protect SMS data and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers
Trusted third‑party vendors assisting in operations (payment processing, scheduling, SMS delivery)
All service providers are contractually required to maintain confidentiality and security
Legal Compliance
When required by law, legal process, or to protect our rights
Business Transfers
• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We maintain reasonable safeguards to protect personal information, including:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication
Regular security reviews and updates
Employee training on data protection
Breach notification procedures as required by law
No system is 100% secure, and while we strive to protect your information, absolute security cannot be guaranteed.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic and usage
Remember user preferences
Improve functionality and performance
Measure service effectiveness
You may disable cookies through your browser settings, though some features may be limited.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Unsubscribe from marketing emails
Opt‑out of SMS messages by replying STOP
Request details about how your data is processed
Withdraw consent for future communications
To exercise these rights, contact us using the information below.
8. Third‑Party Links
Our website may include links to third‑party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Helios Consulting.
9. Changes to This Privacy Policy
We may update this policy periodically. The most recent version will always be available on our website with the updated effective date.
10. Contact Us
If you have questions regarding this Privacy Policy or your data, contact us at: Helios Consulting
Phone: +1 980 980 1252
Email: [email protected]
Website: https://heliosconsulting.io
By using our website and services, you consent to this Privacy Policy.